Category Archives: Customer Service
Four Keys to Going UP
Like many of you, I have had my share of horror stories over the years when it comes to working with contractors. The past two weeks in particular, have been challenging for me in attempting to schedule routine maintenance and repairs around our home. I won’t belabor you with all the gory details. Suffice it [...]
Also posted in Branding, Business Development, Communications, Continuous Improvement, Customers, Leadership, Marketing, Performance, Planning
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What Differentiated Value Is Really About
Recently, I had the privilege to moderate a Focus Small Business Roundtable: Strategies to Achieve Business Success. The Focus Expert Roundtable members included Mirna Bard, Jill Konrath and John Spence who all offered their insights on a variety of relevant subjects that I have summarized into a single topic for the purposes of this 5+ [...]
